FAQs

We want to make your shopping experience with Wild Heart Jewellery as seamless as we can. If there is a question you would like answered that isn't in our FAQs please email hello@wildheartjewellery.com so we can assist. 
Thanks,
Julie and Samara (Wild Heart Jewellery) 

Do you make the jewellery?
Our collections are designed in Australia in our studio on the Gold Coast and we work closely with our silversmith in Indonesia who makes our rings, charms and pendants. All our necklaces, bracelets and earrings are made by us in our studio.

What is the jewellery made of?
Our pieces are made from solid 925 Sterling Silver and our Gold and Rose Gold charms and earrings are solid Sterling Silver with 14ct micron plating. Our chains are either solid sterling silver or gold filled. 

How do I know what size ring I should buy?
We have created this easy to use ring size guide for you to decide what ring size is best for you. 
Ring Size Guide
What is fine jewellery?
Fine jewellery is made from precious metals, gold platinum or sterling silver and gemstones. 
 
What lengths are the chains?
All chain sizes are on the product page for each necklace design. The majority of our necklaces are 40cm and can be extended to 44cm for extra length. 
 
Can I wear my jewellery in the water?
We don't recommend wearing your jewellery in ocean or pools. 
Chemical or mineral residue from chlorine or salt water will remain on the jewellery surface and continue to damage it. Damaged pieces might tarnish or corrode especially components like clasps, connection rings and stone settings. We are unable to replace pieces that have been damaged due to exposure to elements such as sea water or chlorine.  
 
How do I track my order?
All orders are sent through Australia Post with your nominated shipping. Both standard and express include a tracking number. We will email you with your tracking number once your order has been dispatched. 
 
Will I have to pay customs on international shipping?
Shipping internationally may mean you are required to pay customs and import taxes. All International customers are responsible for the customs rates within their own country.